Advanced Conversational AI Public Transport Assistants –
Customer Support in Motion!
Offer AI-powered customer service to your passengers and present yourself as a modern public transport company with solutions that are ready to use right away.
Large companies such as Hamburger Hochbahn have been using SemanticEdge’s one Conversational AI solution in productive use for many years. Relieve and optimize your customer service with out-of-the-box AI assistants.
What makes our Advanced Conversational AI Public Transport Assistant stand out?
- Our AI assistants can be deployed as a central entry point in a transport company’s hotlines or chat channels.
- Their speech recognition and AI models are trained with many customer utterances.
- A distinction is made between over 200 different concerns for automation and targeted forwarding. Subscription and timetable information, fault reports, elevator malfunctions and much more are possible!
- They use generative AI for expressive personalized dialogues with high levels of automation and easy configuration
- The AI assistants can integrate back-end systems and thus authenticate customers and personalize dialogues.
This relieves your customer service and makes your customers happy!
Do you have any questions?
Please contact us with your thoughtsby e-mail to info@semanticedge.de or by calling +49 30 3450770
No-Code Configuration
Without any programming experience, you can completely configure the AI assistants for transport companies at runtime.
You can
- Turn automated services on and off
- Entering FAQs for Any Intent Entity Combinations
- Configuring the Routing Service-Specific
- Direct involvement of 2nd level in complex questions
- Use channel switching with SMS sending
- Manage personalization
- Create and configure new instances of an application for multi-client use (especially for data centers)
- Use a customer satisfaction survey
And much more
AI assistants for transport companies with generative AI
You can feed generative AI with your own data and react quickly to changes in your market environment. No programming, just configuring! The AI models are trained in the background. Harness the power of generative AI with SemanticEdge’s AI assistants for transportation companies!
Is the security of your customer data important to you?
The SemanticEdge AI assistants for transport companies can be operated completely on-premise in your data center. All data remains safe with you. This is even possible for generative AI based on specially tuned large language models!
Of course, complete operation in the cloud (e.g. Microsoft Azure) is also possible, please feel free to contact us about the possible implementation scenarios!