Conversational AI for public suppliers – full power for your customer service!

Do you want to offer your customers AI for customer service and present yourself as a modern utility company, right away?

Large utility companies such as Westnetz have been using SemanticEdge’s Conversational AI solutions in productive use for many years!

Relieve and optimize your customer service with ready-to-use AI assistants!

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What makes our Conversational AI for public suppliers stand out?
  • Our AI assistants can be placed as a central entry point in a utility’s hotline or chat channels.
  • Their speech recognition and AI models are trained with hundreds of thousands of customer utterances.
  • A distinction is made between more than 200 different concerns for automation and targeted forwarding (e.g. contract, metering, house connection, fault or technology topics and much more!)
  • They use generative AI for expressive personalized dialogues with high levels of automation and easy configuration
  • The AI assistants can integrate back-end systems and thus authenticate customers and personalize dialogues.

This relieves your customer service and makes your customers happy!

Do you have any questions?

Please contact us with your thoughts by e-mail to info@semanticedge.de or by calling +49 30 3450770

Conversational AI for public Suppliers

Benefit from AI assistants: Transform your customer service
  • Authentication
  • Automation
  • Skill-based routing
  • Targeted management of sensitive customers and concerns
  • Upselling
  • Automatic callback
Decide which issues and how much you want to automate:

And much more

AI Assistants for Utilities with Generative AI

You can feed generative AI with your own data and react quickly to changes in your market environment. No programming, just configuring! The AI models are trained in the background. Harness the power of generative AI with SemanticEdge’s utility AI assistants!

Is the security of your customer data important to you?

The SemanticEdge AI assistants for utilities can be operated completely on-premise in your data center. All data remains safe with you. This is even possible for generative AI based on specially tuned large language models!
Of course, complete operation in the cloud (e.g. Microsoft Azure) is also possible, please feel free to contact us about the possible implementation scenarios!

Selected key figures of the AI assistants for utilities

automated calls
1 Mio.
shorter calls
1 s +
Increase Net Promoter Scores of Customer Satisfaction
1 % +
FAQs configurable for each topic
1 +

Why SemanticEdge

Hohe Automationsgrade und begeisterte Kunden

Automate meter readings, billing changes, status queries, contract questions, and more in a personalized and cross-channel way. Reduce your customer service costs in no time

„Powered by“ generative AI

SemanticEdge has a unique knowledge base for utilities for fine-tuning secure specific Large Language Models (LLMs) for human-like automated customer service dialogues

Flexibility

Independently adapt your AI assistant for utilities to your needs at any time in terms of its capacity and performance

Transparency

No solution can be more detailed. Full transparency with your most diligent employee.

KI-generiertes Bild

Human-like dialogue also with generative AI in voice and chat

  • Improved natural language understanding
  • Personalized, context-specific dialogues
  • Advanced problem-solving skills
  • Expressive answers
  • Emotional Intelligence

No-Code Configuration


With no coding experience, you can fully configure the utility AI assistants at runtime.

You can
  • Turn automated services on and off
  • Entering FAQs for Any Intent Entity Combinations
  • Configuring the Routing Service-Specific
  • Direct involvement of 2nd level in complex questions
  • Use channel switching with SMS sending
  • Manage personalization
  • Create and configure new instances of an application for multi-client use (especially for data centers)
  • Use a customer satisfaction survey

And much more

Multi-Channel Customer Journeys


SemanticEdge’s AI assistants for utilities can be used in the voice channel as a smart concierge to the other customer service channels. They are therefore at the center of the design of cross-channel customer journeys.

The AI assistants receive urgent customer concerns on the phone, authenticate and automate them as far as possible. More complex topics that cannot be solved in the voice dialogue or up- and cross-elling tasks are seamlessly passed on by the AI assistants to the human expert, the automated web process or, if necessary, to a chatbot with extended display options.

Recall Management


Smart callback management when the customer wants it With the callback management module of the AI assistants, you can adapt the call volume to your capacities and decide on which issues you want to call your customers back on the desired date.

Sensor at the customer interface


Monitor your most diligent service employee in detail and discover weak points in utility processes and systems throughout the organization at the customer interface. An analytics solution gives you detailed insights into, among other things:

  • The performance of the AI assistant in relation to benchmarking scores
  • The satisfaction of your individual customer groups with the AI assistant and customer service – Automatic identification of optimization potentials
  • Monitoring indicators and benchmarking values for weaknesses in processes and systems that are noticeable at the customer interface