Conversational AI for insurance companies – customer service rethought!

Do you want to relieve your employees quickly and not develop a new AI for your customer service yourself?

Large insurance companies such as R+V-Versicherung or Allianz have been using SemanticEdge’s Conversational AI solutions in productive use for many years!

Relieve and optimize your customer service with ready-to-use AI assistants!

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What distinguishes our Conversational AI for insurance companies?

 

  • Our AI assistants for insurance providers can be placed as a central entry point in the hotlines or chat channels of universal insurance companies.
  • Their speech recognition and AI models are trained with hundreds of thousands of customer statements from all sectors.
  • A distinction is made between over 2,500 different requests for automation and targeted forwarding!
  • They use generative AI for expressive personalized dialogues with high levels of automation and easy configuration
  • The AI assistants can integrate back-end systems and thus authenticate customers and personalize dialogues.

This relieves your customer service and makes your customers happy!

Do you have any questions?

Please contact us with your thoughts by e-mail to info@semanticedge.de or by calling +49 30 3450770

AI assistants for insurance companies

Benefit from AI assistants:
Transform your customer service
  • Authentication
  • Automation
  • Skill-based routing
  • Targeted management of sensitive customers and concerns
  • Upselling
  • Automatic callback
Decide yourself which issues and how much you want to automate:
  • Damage claims
  • Personalized status information
  • Personalized contract information
  • Document dispatch
  • FAQ
  • Branch Information
  • Appointment management
  • Data changes

AI assistants for insurance companies with generative AI

You can feed generative AI with your own data and react quickly to changes in your market environment. No programming, just configuring! The AI models are trained in the background.

Harness the power of generative AI with SemanticEdge’s AI assistants for insurance providers!

Is the security of your customer data important to you?

The SemanticEdge AI assistants for insurance providers can be operated completely on-premise in your data center. All data remains safe with you. This is even possible for generative AI based on specially tuned large language models!

Of course, complete operation in the cloud (e.g. Microsoft Azure) is also possible, please feel free to contact us about the possible implementation scenarios!

Selected key figures of the AI assistants for insurance companies

automated calls
1 Mio.
Divisions for private and business customers
1 +
Insurance and claim number logics can be used
1 +
FAQs can be configured per division of business
1 +

Why SemanticEdge

High levels of automation and happycustomers

Automate claims reports, status queries, contract questions and more in a personalized and cross-channel way. Reduce your customer service costs in no time

„Powered by“ generative AI

SemanticEdge has a unique insurance knowledge base for fine-tuning secure specific Large Language Models (LLMs) for human-like automated customer service dialogues

Flexibility

Independently adapt your AI assistant for insurance to your needs at any time in terms of its capacity and performance

Transparency

No solution can be more detailed. Full transparency with your most diligent employee.

We help you successfully implement your AI strategy in customer service.

AI-generated image

Human-like dialogue also with generative AI in voice and chat

  • Improved natural language understanding
  • Personalized, context-specific dialogues
  • Advanced problem-solving skills
  • Expressive answers
  • Emotional Intelligence

No-Code Configuration


Without any programming experience, you can fully configure the AI assistants for insurance at runtime.

You can
  • Turn automated services on and off
  • Enter FAQs for Any Intent Entity Combination
  • Configuring the Routing Service Specifics
  • Direct involvement of 2nd level in complex questions
  • Use channel switching with SMS sending
  • Manage personalization
  • Create and configure new instances of an application for multi-client use (especially for data centers)
  • Use a customer satisfaction survey

And much more

Multi-channel Customer Journeys


SemanticEdge’s AI assistants for insurance providers can be used in the voice channel as a smart concierge to the other customer service channels. They are therefore at the center of the design of cross-channel customer journeys.

The AI assistants receive urgent customer concerns on the phone, authenticate and automate them as far as possible. More complex topics that cannot be solved in the voice dialogue or up- and cross-elling tasks are seamlessly passed on by the AI assistants to the human expert, the automated web process or, if necessary, to a chatbot with extended display options.

Recall Management


Smart callback management when the customer wants it: With the callback management module of the AI assistants, you can adapt the call volume to your capacities and decide for which matters you want to call your customers back on the desired date.

Sensor at the customer interface

 
Monitor your most diligent service agent in detail and discover weaknesses in insurance processes and systems across the organization at the customer interface.

An analytics solution gives you detailed insights into, among other things:

  • The performance of the AI assistant in relation to benchmarking scores
  • The satisfaction of your individual customer groups with the AI assistant and customer service
  • Automatic identification of optimization potentials
  • Monitoring indicators and benchmarking values for weaknesses in processes and systems that are noticeable at the customer interface