Conversational AI for Banking- proven millions of times!
You want to start right away and not develop a new banking solution for your customer service?
Large banking companies such as the Sparkassen or Commerzbank rely on SemanticEdge’s AI solutions, which have been in productive use for many years and have been continuously developed! Give your customers and customer service the next level of AI too!
What distinguishes our Conversational AI for banking?
- Our AI assistants for banks can be deployed as a central entry point in the hotlines or chat channels of branch and direct banks.
- Their speech recognition and AI models are trained with hundreds of thousands of customer statements from all sectors.
- A distinction is made between over 3,000 different requests for automation and targeted forwarding!
- They use generative AI for expressive personalized dialogues with high levels of automation and easy configuration
- The AI assistants can integrate back-end systems and thus authenticate customers and personalize dialogues.
This relieves your customer service and makes your customers happy!
Do you have any questions?
Please contact us with your thoughts by e-mail to info@semanticedge.de or by calling +49 30 3450770
Selected key figures of the AI assistants for banks
AI-generated image
Our Conversational AI Solutions
- Improved natural language understanding
- Personalized, context-specific dialogues
- Advanced problem-solving skills
- Expressive answers
- Emotional Intelligence
No-Code configuration
Without any programming experience, you can fully configure the Conversational AI Banking Assistant at runtime.
You can
- Turn automated services on and off
- Entering FAQs for Any Intent Entity Combinations
- Configuring the Routing Service-specific
- Use channel switching with SMS sending
- Manage personalization
- Create and configure new instances of an application for multi-client use (especially for data centers)
- Use a customer satisfaction survey
And much more
Why SemanticEdge
High levels of automation and happy customers
„Powered by“ generative AI
Flexibility
Transparency
Benefit from Conversational AI: Transform Your Customer Service
- Authentication
- Automation
- Skill-based routing
- Targeted control of sensitive customers and concerns
- Upselling
- Automatic callback
Decide yourself which issues and how much you want to automate:
- Account Services
- Onlinebanking-Services
- Card services
- Credit services
- Deposit services
- FAQ Assistants
- Appointments
- Data changes
- Branch information
And much more
Multi-channel Customer Journeys
SemanticEdge’s AI assistants for banks can be used in the voice channel as a smart concierge to the other customer service channels. They are therefore at the center of the design of cross-channel customer journeys.
The AI assistants receive urgent customer concerns on the phone, authenticate and automate them as far as possible. More complex topics that cannot be solved in the voice dialogue or up- and cross-elling tasks are seamlessly passed on by the AI assistants to the human expert, the automated web process or, if necessary, to a chatbot with extended display options.
Recall Management
Smart callback management when the customer wants it: With the callback management module of the AI assistants, you can adapt the call volume to your capacities and decide for which matters you want to call your customers back on the desired date.
Sensor at the customer interface
Monitor your most diligent service employee in detail and discover weaknesses in banking processes and systems across the organization at the customer interface.
An analytics solution gives you detailed insights into, among other things:
- The performance of the AI assistant in relation to benchmarking scores
- The satisfaction of your individual customer groups with the AI assistant and customer service
- Automatic identification of optimization potentials
- Monitoring indicators and benchmarking values for weaknesses in processes and systems that are noticeable at the customer interface