Scheduling assistants – Very important and critical concerns from person to person
Do you want to make sure that certain concerns are solved in personal contact when it suits your customers best? The appointment assistants help you in a very charming way to make appointments for very important and critical matters in the branches, topics or practices that should not or cannot be automated. This increases the satisfaction of your customers and provides you with valuable customer contacts when it suits you best.
What distinguishes our appointment assistants
- The scheduling assistants negotiate appointments in a free, personalized dialogue and can take into account several different factors at the same time, such as the request, the desired times or the desired contact persons.
- In the Concern Classification, you benefit from the detailed concern spectra of the SemanticEdge Industry Assistants.
- They can be integrated as a module into any Conversational AI solution or used stand-alone.
- The appointment assistants can work with your calendar and room booking systems.
This will provide you with valuable contacts at the right time!
No-Code Konfiguration
Without any programming experience, you can configure the appointment assistants completely at runtime.
You can
- Manage appointment slots
- Parameterize appointment scheduling dialogs (e.g. according to concerns, departments)
- Configuring routing
- Customize announcements
- Create and configure new instances of an appointment assistant for multi-client use (especially for data centers, system integrators or call center service providers)
The security of your customer data important to you!
The SemanticEdge scheduling assistants can be operated completely on-premise in your data center. All data remains safe with you. This is even possible for generative AI based on specially tuned large language models! Of course, complete operation in the cloud (e.g. Microsoft Azure) is also possible, please feel free to contact us about the possible implementation scenarios!