FAQ Assistants – a quick answer to many questions

Do you want to relieve your customer service as quickly as possible and give your customers a quick answer to frequently asked general questions?

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Answering common questions is a quick and very effective lever to increase the level of automation in customer service. The answers can be personalized. Channel switching to other digital channels is also supported.

What distinguishes our FAQ assistants?
  • If required, more than 10,000 different FAQ texts can be stored to answer frequently asked questions.
  • The FAQ texts can be fed directly from various knowledge management systems (including ConfluenceTM, MicrosoftTM, Serviceware KnowledgeTM, GuruTM).
  • The FAQ assistants can also be integrated with back-end systems to identify customers and personalize responses according to context.
  • You can use generative AI for expressive, personalized answers and automated queries with high levels of automation.
  • Our FAQ assistants can be integrated as a module into any Conversational AI solution.
  • The speech recognition and AI models are trained with 100 thousand real customer statements from the respective industry (e.g. banking, insurance, etc.) maintained by experts.

This relieves your customer service and makes your customers happy!

No-Code Configuration


Without programming experience, your specialist department can configure the FAQ assistants at runtime, completely relieving your IT department.

You can
  • Enter FAQs for any Intent Entity combination
  • Configure routing in an FAQ-specific way
  • Directly involving the 2nd level in complex issues
  • Use a channel change with SMS sending
  • Create and configure new instances of an FAQ application for multi-client use (especially for data centers, system integrators or call center service providers)
  • Use a customer satisfaction survey

And much more

FAQ Assistants with Generative AI

You can feed generative AI with your own data and react quickly to changes in your market environment. No programming, just configuring! The AI models are trained in the background. Harness the power of generative AI with SemanticEdge’s FAQ assistants!

Is the security of your customer data important to you?

The SemanticEdge FAQ assistants can be developed and developed completely on-premise in your data center. All data remains safe with you. This is even possible for generative AI based on specially tuned large language models! Of course, complete operation in the cloud (e.g. Microsoft Azure) is also possible, please feel free to contact us about the possible implementation scenarios!