Callback Assistants– always available, even at peak times
Do you always want to be available in customer service and keep your agents evenly utilized?
The callback assistants help you spread the call volume from peak times to less busy periods. This increases the satisfaction of your customers and agents alike. And it reduces costs.
What distinguishes our callback assistants?
- At peak times, the callback assistants record the request, as well as the customer and callback number, and set a callback at a desired date.
- In the Concern Classification, you benefit from the detailed concern spectra of the SemanticEdge Industry Assistants.
- You can use generative AI for a free appointment scheduling dialog.
- They can be integrated as a module into any Conversational AI solution or used stand-alone.
- The callback assistants can work with your workforce planning or calendar systems.
This relieves your customer service and makes your customers happy!
No-Code Configuration
Without programming experience, you can configure the callback assistants at runtime.
You can
- Manage appointment slots
- Configuring routing
- Choose between different callback scenarios as a stand-alone module or as part of an overall solution
- Customize callback announcements
- Create and configure new instances of a callback assistant for multi-tenant use (especially for data centers, system integrators or call center service providers)
The security of your customer data important to you!
The SemanticEdge callback assistants can be operated completely on-premise in your data center. All data remains safe with you. This is even possible for generative AI based on specially tuned large language models!
Of course, complete operation in the cloud (e.g. Microsoft Azure) is also possible, please feel free to contact us about the possible implementation scenarios!