Conversational AI Services - Professionally tailored for your projects
We help you unleash the full power of Generative AI in customer service, regardless of the technology platform
As one of the most experienced developers of conversational AI solutions and a pioneer of generative AI in customer service, we support you with our expertise, our AI tools and extensive, industry-specific data pools and application modules for customer service. Especially in the following sectors: banking, insurance or energy industry
Our Services
1. Strategy AI Assistants
2. Prototype-/PoC KI-Assistants
3. Boosting Conversational AI Solutions
4. End-to-end development of voice and text-based AI assistants
5. Managed Services
6. Support Services
1. AI Assistant Strategy
Generative AI will change customer service forever. But what are the biggest levers and what opportunities and risks are associated with them?
Together with your AI, customer service, digitalization and IT experts, we develop and prioritize transformative approaches to customer service in the age of generative AI. The levers include combinations of automation, process optimization, personalization, emotionalization, agent augmentation, knowledge generation, data analytics, among others. Data protection and the risks of the use of generative AI are also assessed.
2. Prototypen/PoC KI-Assistants
Do you already have ideas on how you want to transform your customer service with generative AI? We help you to realize and test ideas.
Generative AI inspires your ideas. But does it work in practice? And what do customers or customer service employees say about it? We help you to concretize your ideas, turn them into a Minimal Viable Product (MVP) and test and evaluate them with suitable target groups. This allows you to enter into the implementation for all target groups with greater certainty.
3. Boosting Conversational AI Solutions
Conversational AI projects fail or do not bring the hoped-for successes
With the increasing marketing of do-it-yourself conversational AI tools and platforms and also overambitions due to the supposedly unlimited new possibilities of large language models, more and more conversational AI solutions are being designed and developed by IT or specialist staff who were previously inexperienced in dialogue development. The consequences are:
- Long time-to-market or even failure of projects, especially with voicebots
- Dissatisfied customers due to poor usability of the user interface
- Too low levels of automation (also in ignorance of the possibilities and the achievable goals)
- High abandonment rates of your customers in dialogue
- Low legitimacy rates
- Lack of transparency in the dialogue due to insufficient analysis options
Even generative AI cannot prevent the development of conversational AI solutions from quickly becoming very complex. On the contrary, with the tendency towards hallucinated answers and the low level of transparency, LLMs bring new dimensions of complexity.
SemanticEdge Experience – SemanticEdge is one of the most experienced dialogue designers
With more than 20 years of experience in the development of highly complex conversational AI solutions and millions of analyzed user interactions in the central input channels of large companies, we are one of the most experienced developers of AI assistants on the phone. Our comprehensive Conversational AI services cover everything from the design to the development and optimization of conversational bots. We also help you to optimize your in-house or third-party developed solutions and thus significantly increase customer satisfaction and optimize business results.
From data collection, intensive testing and benchmarking, to fine-tuning customer-specific large language models (on-premise or in the cloud) and creating a detailed analytics. We can also support you in quickly and successfully transferring a project that has already been started into live operation and increasing the return on investment (ROI).
„Experience will make the difference”
- Successful Adoption of Conversational AI Services
- Accelerating time-to-market
- High rates of automation
- Measurable performance and customer satisfaction
- Safe use of generative AI
Before and after voice and chatbots go live, our boosting services will help you with the following tasks, regardless of the Conversational AI platform you are using
Tuning of existing applications
Quality analysis, session analysis, intensive testing, development of optimization approaches
Speech-to-Text-Tuning
Selection, creation and tuning of speech recognition(s) for different recognition and dialogue situations on-prem and in the cloud
Generative AI Services
Data collection and AI-powered generation of ultra-finely categorized high-quality data for the categorization and fine-tuning of Large Language Models (LLM) and Retrieval Augmented Generation (RAG) services
Reporting & Analytics
Support in the development of application-specific, detailed reporting and analytics
We help you successfully implement your AI strategy in customer service.
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Our Conversational AI Services
- Strategy AI Assistants
- Prototype-/PoC AI Assistants
- Boosting Conversational AI Solutions
- End-to-end development of voice and text-based AI assistants
- Managed Services
- Support Services
4. End-to-end development of AI assistants
We implement your Conversational AI project professionally
From the initial idea to the final implementation, we offer you a comprehensive support package to ensure that every phase of the project is perfectly aligned with your business goals. Our end-to-end Conversational AI services include the precise definition of the project scope, the identification of risks and costs, the optimization of functionality and the subsequent support including training for your employees.
Konzeption und Design inkl. Proof-of-Concept
As part of our consulting services, we support and guide you on how to integrate voice and chatbots as part of your overall digital strategy. In doing so, we define and prioritize use cases to automate initiatives, improve customer experience, and enable virtual and human agents to work together in customer service. Our business analysts conduct workshops to define business use cases.
Development and Implementation Services
As part of our development and implementation services, we support you in implementing the architecture for conversational AI solutions. Our Conversational Design team also helps with the design and development of voice and chatbots regardless of the Conversational AI platform used. We adapt the dialogue application as well as the telephony and contact center platform integrations according to customer requirements and support the integration of the backend connections.
Our Approach – Project Phases
The AI-assisted design and development process takes place in 6 phases
5. Managed Services
Our managed services include the operation of Conversational AI solutions in the cloud, ongoing maintenance and improvements, quality assurance, dashboard-based configuration, and reporting and analytics of live Conversational AI solutions.
6. Support Services
As part of our support services, we respond to customer inquiries quickly, efficiently and cost-effectively with our highly trained support team. Our team will identify your problem and find a solution quickly. We also offer round-the-clock support – all according to the SLAs agreed with you.