SemanticEdge: Pioneer of Conversational AI

SemanticEdge, founded in 2000, is a pioneer in the development of conversational AI solutions.

With an interdisciplinary team, we have created innovative technologies that revolutionize human-machine communication and improve customer experiences.

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About us

SemanticEdge was founded in 2000 by Dr. Lupo Pape and Dr. Ralf Köhrbrück, two former McKinsey consultants.

Together with a team of researchers from the German Research Center for Artificial Intelligence (DFKI), the first, technologically revolutionary Conversational AI platform for natural-language human-machine communication with speech recognition has been created. As early as 2001, the SemanticEdge team included leading computer linguists and AI experts from 25 nations. In 2002, Prof. Jörn Kreutel and Yuri Orlov strengthened the founding team.

With over 20 years of experience in the development and implementation of highly complex conversational AI solutions for the Sparkassen, Commerzbank, R+V and Allianz insurance, E.ON-Westnetz or Hamburger Hochbahn, among others, we create solutions for customer service that go to the technological limits of voice technology in order to make human-machine communication as natural as possible. As early as 2001, SemanticEdge developed the first voicebot for the customer service of banks, which could understand all customer concerns in a central entrance portal on the phone in an open question “How can I help you?” and automate them in a free natural-language dialogue using the best available speech recognition and a pure synthetic voice.

Since then, we have become a leader in conversational AI. Our bots have made hundreds of million conversations, they have won several awards and have been presented to a wide audience of experts at international trade fairs in Berlin, Amsterdam, London, New Orleans and Las Vegas.

Millions of conversational data and the experience we have built up in the development and optimization of highly complex conversational AI solutions now give us the decisive competitive advantage even in the age of generative AI.

Do you have any questions?

Please contact us with your thoughts by e-mail to info@semanticedge.de or by calling +49 30 3450770

Vision

Let’s imagine how humans and machines talk to each other effortlessly and naturally. Large language models (LLMs) help to understand us better. They allow for conversations that feel like you’re talking to another human being. They understand what we are saying, including our feelings and emotions. They can translate content and also explain it in simple language. And they can support us in our work.

We are confident that these capabilities will fundamentally transform customer service and help ensure that 50-90% of customer concerns can be dealt with on a case-by-case basis, depending on the industry.

Customer and user acceptance will be decisively influenced by how well hallucinations of the LLMs can be avoided, how comprehensible the conversational AI’s dialogue behavior is, and whether the security and data protection requirements of the companies and the AI Act are met.

Mission

Our mission is to make human-machine interaction as intuitive and accessible as possible. With our advanced AI technology and our interdisciplinary GenAI team of computational linguists, linguists, computer scientists, physicists, and mathematicians, we want to make conversations with computers as natural as they are with humans. Our systems are designed not only to correctly understand and interpret the spoken word, but also the emotions and intentions behind it.

We strive to transform customer service by having our AI assistants solve most customer concerns quickly and accurately and provide agents with the best possible support in their work. In doing so, we also rely on our technology to prevent misinformation from LLMs and to protect our users’ data securely. This creates trust and satisfaction among our customers and their users for long-term cooperation.