AI assistants for excellent customer experiences

SemanticEdge has been developing conversational AI solutions at the highest level for more than 20 years. Based on our powerful data pools and dialog modules, we use the latest AI technology to create automation solutions that take customer service to a new level.

Read more
Conversational AI für Versicherungen: AXA
Conversational AI für die Deutsche Post AG
Conversational AI für Baning: Sparda-Bank Hamburg
Conversational AI für Baning: Sparkasse
Conversational AI für Versorger: E.ON
Conversational AI für Versicherer: Allianz
Conversational AI für Versorger: Westnetz
Conversational AI für Versicherer: R+V
Conversational AI für Banking: Commerzbank
Conversational AI für Versicherungen: envivas
Conversational AI für Versorger: freenet
Conversational AI für Public Transport: Hamburger Hochbahn
Conversational AI für e-Services: MEDIAprint
Conversational AI für Public Transport: MVV
Conversational AI für Versorger: RWE
Conversational AI für Versicherer: Sparkassenversicherung

Our complex enterprise solutions – more human than ever before

Conversational AI für Bankwesen

Banks

Onlinebanking Services
Account Services
Card Services
…
Learn more

Conversational AI für Versicherungen

Insurances

Damage Claims & Reports
Contract Information
Department Routing
…
Learn more

Conversational AI für Versorger

Public Suppliers

Account and Billing Services
Meter Services
Moving Services
…
Learn more

Conversational AI für Public Transport

Tansport Providers

Timetable Information
Status Information
Subscription Services
…
Learn more

Conversational AI für e-commerce Services

E-Commerce

Status Information
Orders
Returns
…

KI-Assistenten für Branchenlösungen und Services

AI-Assistants

FAQ Assistant
Appointment Assistant 
Callback Assistant
…

We support you in the successful implementation of your AI strategy in customer service

AI-generated image

Our ConversationalAI solutions

  • Developed industry solutions and dialogue use cases
  • Open to platforms and technology
  • Great expertise in generative AI
  • Enterprise ready
  • Cloud-based or on-premise
  • High levels of automation
  • Quick Time-to-Market
  • High ROI
Learn more

Experience that pays off for our customers

More than

Dialogue interactions
1 bn

More than

Automation
1 %

More than

Modules in practical use
1

More than

recognized different intents in the pre-qualification
1

AI-generated image

Learn more

Conversational AI solutions with best-in-class platforms and technologies

We develop conversational AI solutions with state-of-the-art platforms and technologies. Our partners include Microsoft™ and Google™.

Learn more

We provide relief in customer service through a high degree of automation

AI-generated image

Join us in the new world of generative AI

Generative AI will lead customer service into a new era. A leap in the dialogue intelligence of virtual assistants makes significantly higher levels of automation possible.

In combination with conversational AI, the Large Language Models (LLMs) allow human-like dialogues. These are characterized by:

Learn More

Improved natural language understanding

Personalized, context-specific dialogues

Advanced problem-solving abilities

Creative and expressive responses

Users are faced with the question of when and how best to get started with the new AI technology in customer service. We help you to use the best current state of generative AI – OpenAI™, Google™ etc. or open-source – for automation in customer service. With our AI expertise as well as extensive industry-specific knowledge bases and developed enterprise solutions, we support you in introducing a secure, fast and cost-effective AI solution.